FAQ

SHIPPING

When will my wagons ship out? 

Once your order is placed, our team will process and inspect your wagon, ensuring it ships out within 2-3 business days. While shipping is typically fast, delivery times may vary based on your location. We strive to get your Rainbow Baby products to you as soon as possible!

Where do your wagons ship from?

Our wagons ship from Ontario, Canada. We personally inspect and package every shipment to ensure a positive experience from start to finish.

PROMOTIONS & PRICING

What happens if i made a purchase and then items go on sale?

If you purchased an item from Rainbow Baby within the last 14 days and it goes on sale, we will refund the difference to your original form of payment, provided the amount is $5 or more. Please note that price adjustments cannot be made multiple times on the same product. Some exclusions apply such as annual promotional times or free gifts, which are listed below.

  • Black Friday
  • Cyber Monday
  • Boxing Week
  • Flash Sales
  • Free Gift with Purchase Promotions 

WAGONS

Do Rainbow Baby Wagons come with accessories?

Absolutely! Our wagons come with a variety of included accessories, such as a bug net, rain cover, all-terrain wheels, ample storage, and more. We pride ourselves on offering great value right from the start. For a complete list of included features, please click on the "Features" tab on any of our wagon product pages.

Are Your Wagons ASTM Safety tested? 

Yes, our wagons have passed the ASTM Certification. 

Is there a car seat adapter for the wagons?

At this time we do not offer a car seat attachment. Our recommended age for the wagon is 6 months and older, or, when the child can sit up on their own. 

What types of discounts do you offer on the wagons, if any?

We offer discounts on our wagons for foster families, daycare providers and families of children with special needs. 

PORTABLE HEATED BLANKETS

I found your product on a different website, is it yours?

Nope! Our Blankets are currently only sold on our website as well as our Etsy Shop. Any other retailers or distributors will be listed on on our site.

How do I charge my cell phone with the POWER BANK?

Charge your POWER BANK with the cord provided, when fully charged you can plug your cell phone into the POWER BANK with a USB cord. We also recommend that you only use the cord that came with your cell phone.

Is the POWER BANK approved in my country?

Our POWER BANK is approved in Canada, United States, Mexico, Australia and Europe.

How hot does the blanket get?

Our blankets heat settings are as follows:

  • Low heat is 33° Celsius
  • Medium heat is 37° Celsius
  • High heat is 42° Celsius 
 

Can I use my own charging cord to charge the POWER BANK?

No, we do not recommend third party chargers we supply a charging cord in the box for optimal battery life and safety of the battery pack. Using third party charging cables will VOID warranty.

Can I use the heated blanket on my baby?

We would not recommend using the heated blanket on anyone who is incapacitated, persons with health conditions including but not limited to diabetes and/or poor blood circulation or any persons who are unable to voluntarily remove the blanket.

Can I sit on the heated blanket?

Absolutely! Just avoid sharp creases! 

What comes with my Blanket?

Inside the box you will receive your Welcome card, Washing Instructions, Blanket, POWER BANK, and Charging cord.

My POWER BANK went through the washing machine, now what

Unfortunately our POWER BANKS are not waterproof. Please contact us through our customer service section to order a replacement, DO NOT use the POWER BANK that went though the washing machine, dispose of POWER BANK safely.

Does the blanket only come in one size?

Nope, the cotton blankets are 33x33 inches, BUT the polyester blankets are 43x35.5 inches which is actually a very comfortable size for adults too!

How long does the POWER BANK take to charge?

That will depend solely on how empty the POWER BANK is, BUT, there is a light on the charging cord that turns green once the POWER BANK is fully charged!

Why isn’t my blanket hot?

To ensure these blankets are safe for kids, they do not exceed body temperature. The warmest they get is 42° Celsius. They are not heating pads.  

What type of material is being used?

100% Cotton, and Polyester
Our Blankets are designed in Canada and responsibly manufactured in China.