FAQ

Heated Blanket FAQ's

1. I found your product on a different website, is it yours?
Nope! Our Blankets are currently only sold on our website as well as our Etsy Shop. Any other retailers or distributors will be listed on on our site.

2. How do I charge my cell phone with the POWER BANK?
Charge your POWER BANK with the cord provided, when fully charged you can plug your cell phone into the POWER BANK with a USB cord. We also recommend that you only use the cord that came with your cell phone.

3. Is the POWER BANK approved in my country?
Our POWER BANK is approved in Canada, United States, Mexico, Australia and Europe.

4. How hot does the blanket get?
Our blankets heat settings are as follows:
Low heat is 33° Celsius

Medium heat is 37° Celsius

High heat is 42° Celsius 
 

5. Can I use my own charging cord to charge the POWER BANK?
No, we do not recommend third party chargers we supply a charging cord in the box for optimal battery life and safety of the battery pack. Using third party charging cables will VOID warranty.

6. What is your warranty?
We offer a 1 year limited warranty. Normal wear and tear is not covered by Rainbow Baby. Please contact us at hello@rainbowbabystore.com for warranty claims. Please refer to Return Policy for more details.

7. Can I use the heated blanket on my baby?
We would not recommend using the heated blanket on anyone who is incapacitated, persons with health conditions including but not limited to diabetes and/or poor blood circulation or any persons who are unable to voluntarily remove the blanket.

8. Can I sit on the heated blanket?
Absolutely! Just avoid sharp creases! 

9. What comes with my Blanket?
Inside the box you will receive your Welcome card, Washing Instructions, Blanket, POWER BANK, and Charging cord.

10. My POWER BANK went through the washing machine, now what?
Unfortunately our POWER BANKS are not waterproof. Please contact us through our customer service section to order a replacement, DO NOT use the POWER BANK that went though the washing machine, dispose of POWER BANK safely.

11. Does the blanket only come in one size?
Nope, the cotton blankets are 33x33 inches, BUT the polyester blankets are 43x35.5 inches which is actually a very comfortable size for adults too!

12. How long does the POWER BANK take to charge?
That will depend solely on how empty the POWER BANK is, BUT, there is a light on the charging cord that turns green once the POWER BANK is fully charged!

13. Why isn’t my blanket hot?
To ensure these blankets are safe for kids, they do not exceed body temperature. The warmest they get is 42° Celsius. They are not heating pads.  

14. What type of material is being used?
100% Cotton, and Polyester
Our Blankets are designed in Canada and responsibly manufactured in China.

 

WAGON FAQ's:

 

1. When Will My Wagons Ship Out? 

     - When you place your order, we will package everything up and try to have it shipped out within 2-3 days.

3. Will The Wagon Come With Accessories?

     - Of Course! Each Wagon will come with a Bug Net and Rain Cover

   

4. Are you wagons ASTM Safety tested? 

     - Yes, our wagons have passed the ASTM Certification. 

5. Do You Offer Special Needs Discounts?

      - We would love to, but, we do not feel comfortable asking nor checking the medical status of your family. 

 

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